Frequently asked questions
Everything about submitting, editing, turnaround and payment. Can’t find your answer? Email [email protected].
How do I submit a document?
Upload it through the Order Now form or email it to [email protected].
What happens after I upload my manuscript?
We send an official quote with the turnaround time. When you accept, we send an invoice; editing starts on receipt of payment and the edited manuscript is returned on or before the deadline.
Does word count mean the number of words edited?
Word count refers to the number of words in your input document.
I wrote a book in German. Can you edit it?
Our language editors work only in English, but we can translate it into English and then edit it.
Can I simply accept all changes to save time?
You can, but we advise reading through the edited manuscript once more to confirm every change reflects your meaning.
What types of documents do you edit?
Grant proposals, theses, dissertations, journal manuscripts, letters, reports, publicity material, conference presentations and books.
How will I know you received my manuscript?
An automatic confirmation is emailed to you as soon as you upload your document.
Do I pay full price for a revised manuscript?
No. Manuscripts we edited before receive a 40% discount on the editing fee.
How will I see the changes?
Every edit is shown with Microsoft Word Track Changes, and we also send a clean copy.
What if my manuscript is late?
We have never missed a project deadline. If one is missed for technical reasons, we refund 10% of the editing cost for each day of delay.
What if my paper is rejected for poor English?
We re-edit the manuscript free of charge until the required standard is achieved.
How long does editing take?
A typical 20-page manuscript takes 2–3 days. Express service delivers in 24–72 hours.
Is your service secure and confidential?
Yes. Editors sign NDAs, uploads are SSL-encrypted and backups are deleted within a week.
What are my payment options?
PayPal or CC Avenue (Visa, MasterCard, Amex, Diners, Discover) or bank wire transfer. See payment options.
Which English do you use?
American, British, Australian or Canadian English — you choose when ordering.